1. About the App
The AQP App is an internal employee portal used by authorized employees and staff of Pand'Or for daily operations — team communication, announcements, purchasing workflows, maintenance requests, complaint handling, menu development, projects, calendars, and shared resources.
The App is not available to the general public. There is no public registration: accounts are created and managed exclusively by company administrators. If you are not a Pand'Or employee, the App will not be usable for you.
2. Getting Access
- New employees: Your account is created by a company administrator. You will receive your company email address and an initial password from your manager or administrator.
- Forgot your password? Contact your company administrator to have your password reset. For security reasons, passwords cannot be recovered — only reset.
- Leaving the company: Your account is deactivated by an administrator. See our Privacy Policy for how your data is handled afterwards.
3. Frequently Asked Questions
I can't sign in
- Check that you are using your company-issued email address, not a personal one.
- Make sure your device has an active internet connection.
- If your password is not accepted, ask your administrator for a password reset.
- If your account was recently created, confirm with your administrator that it has been activated.
I'm not receiving push notifications
- Open the App's notification settings screen and check that notifications are enabled.
- Check your device's system settings: notifications for PandOr App must be allowed.
- Sign out and sign back in — this re-registers your device for notifications.
A photo won't upload
- Only image files (JPEG, PNG, GIF, WebP) up to 5MB are accepted for most uploads.
- Check that the App has permission to access your camera and photo library in system settings.
- If the upload fails repeatedly, try a smaller photo or a different network connection.
I can't see a button or menu that a colleague has
Access in the App is based on your role and department. Approvals, receiving items, completing requests, and administrative screens are only shown to users whose role or department permits the action. If you believe your role or department assignment is incorrect, contact your administrator.
The App shows outdated information
Pull down on most screens to refresh. If the problem persists, close and reopen the App.
4. Reporting a Problem
When reporting an issue, please include the following so we can help you faster:
- Your name and department
- Your device type (e.g., iPhone 15, Samsung Galaxy S24) and whether you use iOS or Android
- What you were trying to do, and what happened instead
- The exact text of any error message
- A screenshot, if possible
5. Contact Us
Company: Pand'Or
Support email: pras@digitalmatrix.id
We aim to respond to support requests within 2 business days. For urgent operational issues, employees should also notify their manager or administrator directly.
For account-related requests (access, password resets, role changes, deactivation), please contact your company administrator first — most account issues can be resolved internally without waiting for email support.
6. Privacy
Your data is handled according to our Privacy Policy, which describes what we collect, how it is used, and your rights as an employee.